Welcome to westerntradeux.com.

These Terms of Service (“Terms”, “Terms of Service”, or “Agreement”) govern your access to and use of the website operated by QIYUAN HONGTU TRADING CO., LIMITED (“we”, “our”, or “us”).

By accessing our website, browsing our products, creating an account, or placing an order, you agree to be bound by these Terms of Service and all applicable policies published on our website.

Please read these Terms carefully before using our services.

1. Company Information

The website westerntradeux.com is operated by:

QIYUAN HONGTU TRADING CO., LIMITED

Registered Address:

Room C34, 10/F, Goodwill Industrial Building,
No. 77-81 Chai Wan Kok Street,
Tsuen Wan, Hong Kong

We specialize in offering carefully selected bamboo woven products and related handmade items, providing customers with natural, functional, and beautifully crafted products.

2. Acceptance of Terms

By using our website, you confirm that:

You have read and understood these Terms of Service.
You agree to comply with all applicable laws and regulations.
You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.

If you do not agree with these Terms, please do not access or use our website.

3. Website Use

You may use our website only for lawful purposes.

You agree not to:

Use the website for illegal activities.
Attempt to gain unauthorized access to website systems.
Interfere with website operation or security.
Copy, reproduce, modify, or distribute website content without permission.
Upload harmful files, viruses, or malicious code.
Use our products or content for unauthorized commercial purposes.

We reserve the right to restrict or terminate access to users who violate these Terms.

4. Product Information

We make every effort to ensure that product descriptions, images, specifications, and pricing information displayed on our website are accurate.

However, please note that:

Bamboo woven products may have natural variations in color, texture, shape, and craftsmanship.
Handmade products may contain unique characteristics that make each item different.
Product colors may vary slightly depending on screen settings and devices.

Such variations are considered natural features of handmade products and are not defects.

We reserve the right to update product information, correct errors, or modify product availability at any time without prior notice.

5. Orders and Purchases

When you place an order through our website, you agree to provide accurate and complete information.

After submitting an order:

You will receive an order confirmation when applicable.
We will review and process your order.
We reserve the right to accept or decline an order before shipment.

Orders may be refused or canceled due to:

Product availability issues
Incorrect pricing information
Suspicious or fraudulent activity
Shipping restrictions
Errors in order information

If an order is canceled after payment has been received, eligible payments will be refunded according to our refund policy.

6. Pricing and Payments

All product prices displayed on our website are subject to change without notice.

Customers are responsible for:

Providing valid payment information.
Completing payment authorization.
Paying applicable taxes, duties, or additional charges required by local authorities.

Payment information is processed through secure third-party payment providers.

We do not store complete payment card details on our servers.

7. Shipping and Delivery

Shipping and delivery are handled according to our Shipping Policy.

Customers are responsible for ensuring that all delivery information provided during checkout is accurate.

We are not responsible for delays caused by:

Customs procedures
Weather conditions
Shipping carriers
Incorrect customer information
Events beyond our reasonable control

For detailed shipping information, please refer to our Shipping Policy.

8. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers must follow the required return procedures before sending products back.

We reserve the right to refuse returns that do not meet our return requirements.

Please review our Return & Refund Policy for complete details.

9. Intellectual Property Rights

All content available on westerntradeux.com, including but not limited to:

Website design
Product images
Text content
Logos
Graphics
Brand elements
Marketing materials

is owned by or licensed to QIYUAN HONGTU TRADING CO., LIMITED and is protected by applicable intellectual property laws.

You may not:

Copy
Reproduce
Modify
Publish
Distribute
Use commercially

any website content without our prior written permission.

10. User Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information.

You agree to:

Keep your login information secure.
Provide accurate account details.
Notify us of unauthorized account activity.

You are responsible for all activities performed through your account.

We reserve the right to suspend or terminate accounts that violate these Terms.

11. Customer Reviews and Feedback

If you submit reviews, comments, images, or other content to our website, you grant us permission to use such content for business and promotional purposes.

You agree that submitted content:

Does not violate any laws.
Does not infringe third-party rights.
Does not contain harmful or misleading information.
Does not include inappropriate or offensive material.

We reserve the right to remove content that violates these requirements.

12. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, or external platforms.

These third-party services operate independently from us.

We are not responsible for:

Third-party website content.
Privacy practices.
Security measures.
Availability of external services.

Your use of third-party services is subject to their own terms and policies.

13. Disclaimer

We strive to provide accurate information and reliable services; however, we do not guarantee that:

The website will always operate without interruption.
Website content will always be completely error-free.
Products will exactly match every display image due to natural product variations.

To the maximum extent permitted by law, we are not responsible for indirect, incidental, or consequential losses resulting from website use or product purchases.

14. Limitation of Liability

To the extent permitted by applicable laws, QIYUAN HONGTU TRADING CO., LIMITED shall not be liable for:

Losses caused by misuse of products.
Delays caused by shipping providers.
Events beyond our reasonable control.
Unauthorized access caused by circumstances outside our control.

Our maximum liability shall not exceed the amount paid by the customer for the relevant product or service.

15. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to:

Natural disasters
Weather events
Government actions
Transportation interruptions
Supply chain disruptions
Labor disputes
Technical failures

We will make reasonable efforts to minimize the impact of such events.

16. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Changes will become effective once posted on this page.

Your continued use of our website after changes are published means you accept the updated Terms.

We recommend reviewing these Terms periodically.

17. Governing Law

These Terms of Service shall be governed and interpreted according to applicable laws and regulations.

Any disputes arising from the use of our website or purchase of products shall be handled according to applicable legal procedures.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to remain effective.

19. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the complete agreement between you and QIYUAN HONGTU TRADING CO., LIMITED regarding your use of our website and services.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us through the customer service channels available on:

westerntradeux.com

Company: