Thank you for shopping with westerntradeux.com operated by QIYUAN HONGTU TRADING CO., LIMITED.

We are committed to providing high-quality bamboo woven products and ensuring that every customer has a pleasant shopping experience. If you are not completely satisfied with your purchase, we offer a return and refund process under the terms outlined below.

Please carefully review this policy before requesting a return.

1. Return Eligibility

We accept returns for eligible products within 30 days after the date you receive your order.

To qualify for a return:

The item must be unused and in its original condition.
The product must include original packaging, accessories, and labels (if applicable).
The item must not have been damaged, altered, washed, or used.
Proof of purchase or order information must be provided.

Due to the handmade nature of bamboo woven products, slight variations in color, texture, size, or craftsmanship may occur. These natural characteristics are not considered defects and are part of the uniqueness of handmade products.

2. Non-Returnable Items

Certain products cannot be returned, including:

Items that have been used or damaged after delivery
Customized or personalized products
Products modified according to customer requirements
Items returned without prior approval
Clearance or final sale items (unless required by applicable laws)

If you are unsure whether your product qualifies for a return, please contact our customer service team before sending the item back.

3. Damaged, Defective, or Incorrect Items

We carefully inspect and package every order before shipment.

If you receive:

A damaged product
A defective item
An incorrect product
Missing parts or accessories

please contact us within 7 days after delivery and provide:

Order number
Description of the issue
Clear photos or videos showing the problem
Packaging photos if the package was damaged during shipping

After reviewing your request, we will provide an appropriate solution, which may include:

Replacement of the item
Partial refund
Full refund
Other reasonable solutions

4. Return Process

To request a return, please follow these steps:

Step 1: Contact Us

Before returning any product, please contact us through the contact method available on our website.

Please provide:

Your order number
Product name
Reason for return
Photos of the product (if applicable)

Returns sent without prior approval may not be accepted.

Step 2: Receive Return Authorization

After reviewing your request, we will confirm whether your return is approved.

If approved, we will provide return instructions and the return shipping details.

Step 3: Ship the Product Back

Please securely package the product to prevent damage during transportation.

Customers are responsible for ensuring that returned items arrive safely.

We recommend using a trackable shipping service and keeping the shipping receipt until the return process is completed.

Step 4: Inspection and Refund Processing

Once we receive the returned item, our team will inspect the product.

After the return is approved:

Refunds will be processed within 5–10 business days.
The refund will be issued through the original payment method.
Processing time may vary depending on your payment provider.

5. Return Shipping Costs

Customer Responsibility

Customers are responsible for return shipping costs when:

The customer changes their mind
The product is no longer needed
The wrong size or style was selected by the customer
The customer ordered incorrectly

The original shipping fee (if applicable) may not be refundable.

Company Responsibility

We will cover reasonable return costs if:

The product arrived damaged
The wrong item was shipped
The product has a confirmed manufacturing defect

6. Exchanges

We currently support exchanges for eligible products.

If you would like to exchange an item:

Contact us within 30 days of receiving your order.
Provide your order information and exchange request.
Wait for approval before returning the product.
Once the returned item passes inspection, we will arrange the replacement item.

Exchange availability depends on product stock.

7. Refund Policy

Approved refunds will be processed after the returned product has been inspected.

Refunds may include:

Product purchase price
Eligible shipping costs (only in cases approved under this policy)

Refunds do not include:

Return shipping costs paid by customers
Additional customs fees
Import duties
Taxes charged by local authorities

8. Cancellation Policy

If you wish to cancel your order, please contact us as soon as possible.

Orders that have not entered the shipping process may be canceled.

Once an order has been shipped, it cannot be canceled and must follow our return procedure.

9. Return Address

All approved returns should be shipped to:

QIYUAN HONGTU TRADING CO., LIMITED

Room C34, 10/F, Goodwill Industrial Building,
No. 77-81 Chai Wan Kok Street,
Tsuen Wan, Hong Kong

Important:

Please do not send returns before receiving return approval from our customer service team.

Unauthorized returns may result in delayed processing or refusal of the return.

10. Customs Duties and International Returns

For international orders:

Customers are responsible for understanding their country’s import regulations.
Any customs duties, taxes, or additional fees charged by local authorities are the customer’s responsibility.
Returned packages should be shipped according to applicable customs requirements.

11. Product Quality Commitment

At QIYUAN HONGTU TRADING CO., LIMITED, we value craftsmanship, quality, and customer satisfaction.

Our bamboo woven products are carefully selected and inspected to ensure they meet our quality standards. We continuously work to improve our products and provide customers worldwide with reliable and enjoyable shopping experiences.

12. Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us through the customer service channels available on:

westerntradeux.com

Company: