westerntradeux.com sells digital UI/UX design resources delivered electronically. This page sets out our refund terms, written specifically for digital downloads — not physical goods.

1. Pricing Model

All products sold on westerntradeux.com are offered as one-time purchases. Customers pay a single, upfront fee for each item and gain immediate access to the digital asset upon successful payment.

We do not operate any subscription, recurring billing, or auto-renewal services. Customers will never be charged a second time for the same order, and there are no hidden, deferred, or membership fees attached to any purchase.

2. Refund Policy

We stand behind the quality of our digital products and are committed to customer satisfaction. Our refund terms are as follows:

2.1 Refunds within 7 days of delivery

If you are not satisfied with a product after receiving it, you may submit a refund request at any time within 7 days from the delivery date. Reasonable refund requests submitted within this window will be processed, and the refund will be issued back to the original PayPal account used for payment.

2.2 Refunds after 7 days

Refund requests submitted more than 7 days after delivery are reviewed on a case-by-case basis. We evaluate each request individually based on the specific circumstances and work in good faith to reach a fair outcome for the customer.

Note on digital goods: Because our products are digital files delivered instantly by email, the traditional concept of “returning” the item does not apply. A refund, once approved, is processed directly to your PayPal account without any need to physically return files.

3. How to Request a Refund

To request a refund, please contact our support team at xitigroup@sina.com. To help us process your request quickly, include the following:

  • PayPal transaction ID or order number
  • The email address used at checkout
  • A brief description of the reason for your refund request

Approved refunds are typically processed within 3–5 business days. The time it takes for the refunded amount to appear in your account is determined by PayPal and your payment provider.

4. Summary

Pricing model
One-time purchase only · no subscriptions
Refund window
7 days from delivery · full refund for reasonable requests
After 7 days
Case-by-case review
Refund channel
Original PayPal account
Processing time
3–5 business days after approval
Contact
xitigroup@sina.com

5. Need Help?

For any questions about refunds or your order, please reach out to xitigroup@sina.com. Our team responds to all inquiries within 24 hours.

By completing a purchase on westerntradeux.com, you acknowledge that you have read and accepted these refund terms.

Wenzhou Xiti Trading Co., Ltd. · westerntradeux.com